We believe great teamwork depends on a positive attitude and a strong belief that you have something that benefits whoever you call. Good relevant product knowledge but not a features-heavy sales pitch is considerable for us. Understanding benefits is much more compelling. Our people have a broad knowledge of the target marketplace, aptitude and confidence to converse with senior/key decision-makers without worry. Good pace, pitch and tone and the ability to be natural and conversational, not scripted and stilted. Our expert telemarketers have the ability and knowledge to pose insightful and engaging questions, excellent listening skills, excellent communication and rapport-building skills and the ability to handle and deflect objections that will inevitably come up from budget holders / decision-makers and gatekeepers. They are well-taught in time management skills to ensure calls are carried out on time and without becoming distracted; they have the willingness and dogged determination to have a go and to keep going in the face of rejection. People saying “no” doesn’t matter as long as a given percentage says “yes.”